Career/Join Our Team

Come Work for Us

We are always looking for the best and the brightest.

At CyberSheath, we’re passionate about what we do and are searching for individuals who share our enthusiasm and dedication to fulfilling our customer’s needs.  We are looking for:

  • Creative thinkers
  • Ambitious leaders up for any challenge
  • Enthusiastic and supportive team players
  • Accountable individuals

If this sounds like the kind of company and culture you would thrive in, please look at our current job postings and apply today.

Current Openings

IT Engineer

Job Overview

The IT Engineer is a customer facing role responsible for the technical onboarding of CyberSheath Managed Services clients. The successful candidate will be able to work with new clients to understand their architecture, implement CyberSheath technologies in the environment, and address any gaps that may arise. They have a detailed understanding of Windows systems and Azure and apply that understanding to the customer base and internal networks and systems operations and administration. The IT Engineer is the main technical touchpoint for all clients through onboarding from both an IT and IT Security standpoint.

Essential Responsibilities (include but are not limited to):

  • Provision and deliver computer systems and services, both On-Prem Server 2016 & 2019 and within Azure
  • Operate, administer, and upgrade computer systems, devices, and software to include configuration, provisioning for use, integration with storage and networking, load balancing and optimization, patching, software installation, updating, backup, restoration, and electronic and manual data transfer
  • Deploy and maintain tools and monitoring agents such as Defender ATP, MFA, and ConnectWise
  • Provide timely updates and feedback to the Customer Success team to keep onboarding activities on track.
  • Drive technical onboarding implementation tasks to completion
  • Proactively communicate with clients to ensure onboarding tasks are properly addressed
  • Work with Customer Success team to ensure key tasks and timeline are identified
  • Collaborate with team members to troubleshoot onboarding implementation issues as they arise
  • Manage team members as the project or processes dictates

Required Education, Experience, & Skills

  • Minimum of 12 years experience in System Administration, including experience with Windows, Azure Administration, Group Policies, Server Deployment and Migrations to Azure
  • Must be a U.S. Citizen and reside within the United States or its Territories
  • Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
  • Knowledge of automation tools such as ConnectWise, Intune
  • Knowledge of security tools, such as Tenable, Defenders, Sentinel
  • Possess strong troubleshooting, problem-solving, and verbal/written communication skills
  • Excellent interpersonal and communication skills
  • Must be comfortable with leading meetings consisting of client and CyberSheath personnel
  • Demonstrated ability to work in a team environment
  • Highly organized and self-structured

Preferred Education, Experience, & Skills

  • Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field
  • Certification: CompTIA Security+
  • Good organization skills to balance and prioritize work and multitask
  • Good analytical and problem-solving skills to troubleshoot systems problems
  • Good communication skills to communicate with support personnel, customers, and managers
  • Ability to work independently, remotely, and as part of a team

Work Environment

  • A virtual work environment
  • Some on-call, shift, weekend, and evening work

Apply Now

Systems Administrator (Tier II)

Job Overview

The Systems Administrator provides Tier II level support for the implementation, troubleshooting, and maintenance of IT systems, managing IT system infrastructure and any process related to these systems. They have a detailed understanding of Windows systems and Azure and apply that understanding to the customer base and internal networks and systems operations and administration. The System Administrator is the main touch point for our clients.

Essential Responsibilities (include but are not limited to):

  • Provision and deliver computer systems and services, both On-Prem Server 2016 & 2019 and within Azure
  • Operate, administer, and upgrade computer systems, devices, and software to include configuration, provisioning for use, integration with storage and networking, load balancing and optimization, patching, software installation, updating, backup, restoration, and electronic and manual data transfer
  • Perform periodic reporting of system status to include uptime, incidents, problems, and open issues, etc.
  • Deploy and maintain tools and monitoring agents such as Defender ATP, MFA, and ConnectWise
  • Provide 2nd level client support for Windows and Mac devices

Required Education, Experience, & Skills

  • Minimum of 5 years experience in System Administration, including experience with Windows, Azure Administration, Group Policies, Server Deployment and Migrations to Azure
  • Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
  • Knowledge of automation tools such as ConnectWise, Intune
  • Possess strong troubleshooting, problem-solving, and verbal/written communication skills
  • Demonstrated ability to work in a team environment
  • Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills

  • Bachelor’s degree from an accredited university in Computer Science, Engineering, or a related field
  • Certification: CompTIA Security+
  • Good organization skills to balance and prioritize work and multitask
  • Good analytical and problem-solving skills to troubleshoot systems problems
  • Good communication skills to communicate with support personnel, customers, and managers
  • Ability to work independently, remotely, and as part of a team

Work Environment

  • Remote
  • Some on-call, shift, weekend, and evening work

Apply Now

Desktop Support Technician (Tier 1)

Job Overview

The Desktop Support Technician’s role supports and maintains organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. They troubleshoot problem areas (in-person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. The Desktop Support Technician is customers first point of contact.

Essential Responsibilities (include but are not limited to):

  • Perform on-site or remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels
  • Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems
  • Ensure that desktop connections, ie. network jacks are in proper working order
  • If necessary, liaise with third-party support and PC equipment vendors

Required Education, Experience, & Skills

  • Must be a U.S. Citizen and reside within the United States or its Territories
  • Excellent knowledge of PC and desktop hardware
  • Excellent knowledge of PC internal components
  • Hands-on hardware troubleshooting experience
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories
  • Able to read and understand technical manuals, procedural documentation and OEM guides
  • Strong customer service orientation
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Good written, oral, and interpersonal communication skills
  • Ability to conduct research into PC and software issues and products as required

Preferred Education, Experience, & Skills

  • Certification Requirement: CompTIA Security+ and/or CompTIA A+
  • Good organization skills to balance and prioritize work and multitask
  • Good analytical and problem-solving skills to troubleshoot systems problems
  • Good communication skills to communicate with support personnel, customers, and managers
  • Ability to work independently, remotely, and as part of a team
  • Knowledge of automation tools such as ConnectWise and Intune
  • Keen attention to detail

Work Environment

  • 75/25 split of Onsite and Remote
  • May require weekend, and evening work

Apply Now