CyberSheath Names Tiffany Egenes as Customer Success Director

By Kristen Morales • June 15, 2021

RESTON, VA — June 15, 2021 — Leading Managed CMMC Compliance provider CyberSheath has hired Tiffany Egenes as Customer Success Director. In that role, Egenes will act as a customer champion, owning all customer success activities from onboarding to adoption to retention. Her goal, through advocacy and by collaborating across multiple business functions, is to build a customer-centric culture and long-term, high-value relationships with every customer.

 

“As a fast growing compliance focused MSP/MSSP, CyberSheath recognizes the opportunity to better serve the Defense Industrial Base by building out a customer success organization under a world class leader,” says Eric Noonan, CEO. “CyberSheath puts our customers at the center of everything we do, and Tiffany’s hiring represents a significant milestone on our journey to serving the 350,000 Defense contractors mandated to comply with CMMC.”

 

Egenes brings more than 20 years of experience as a leader in customer success, professional services, implementation, and project management for organizations ranging from Fortune 15 companies to high-growth startups. As Director, Customer Success and Implementation at Kareo, an integrated medical SaaS platform, Egenes revamped processes and rallied the team around tangible customer success and outcomes, ultimately improving customer satisfaction scores by 70%.

 

Prior to Kareo, Egenes managed a technical service delivery organization at McKesson that included five lines of business totaling more than $60 million in annual revenues. She also led Sungard Availability Services’ Western Region and Latin America managed services and business continuity recovery operations. There she was in charge of seven managed services data centers and business recovery work centers serving organizations in high tech, government, and other industries.

 

“CMMC Compliance spans IT, cybersecurity, and governance, and CyberSheath offers all three pieces of that compliance puzzle,” says Egenes. “As a result, we have to integrate with and work in lock step with our customers. As Customer Success Director, I’ll ensure our culture, our relationships, our technology, and our employees are all working in sync and all the pieces are in place to keep customers compliant and secure. Our success is literally our customers’ success.”

 

Customer success with CMMC starts with better understanding of both the why and how behind the new framework. Join more than 1,000 defense industrial base leaders at CMMC Con 2021 on September 29, 2021, to learn how to navigate the rapidly shifting future of cybersecurity compliance. Registration is now open.

 

About CyberSheath Services International, LLC

 

Established in 2012, CyberSheath is one of the most experienced and trusted IT security services partners for the U.S. defense industrial base. From CMMC compliance to strategic security planning to managed security services, CyberSheath offers a comprehensive suite of offerings tailored to clients’ information security and regulatory compliance needs. Learn more at www.cybersheath.com.

 

Contacts

CyberSheath Services International, LLC

Kristen Morales at Kristen.Morales@cybersheath.com

CyberSheath Blog

How to Safeguard Your Company from Phishing

Email is so ubiquitous in our everyday lives that it can be a challenge to always be on guard when receiving messages. Each day it’s not unheard of for each member of your team to have hundreds of messages land in their inbox. How do you make sure that none…

3 Tools to Help Defend Your IT Infrastructure from Threats

With the continually evolving threat landscape and the prevalence of team members working from home, it is more important than ever to be proactive with how your company is protecting itself from cyberattacks.  CyberSheath can help. We offer services to build on all the great work you have already done…

DNS Filtering for Additional Protection of IT Systems

Phase one of securing your IT infrastructure should include protecting your endpoints and safeguarding your employees from phishing attempts. After you have implemented these controls, the next logical step is to launch a DNS filtering solution.   What is DNS filtering and why do you need it? Domain name server…

Our Trusted Partners

Tenable Microsoft Siemplify KnowBe4 ConnectWise DUO