CUSTOMER SUCCESS DIRECTOR
Tiffany Egenes is the Director of Customer Success at CyberSheath Services International, LLC (CyberSheath), where she is responsible for all Customer Success activities to include onboarding, retention, adoption, advocacy, and building a customer centric culture. She is the Customer Champion collaborating across multiple functions to shape our Customer Success organization and build long term, high value relationships with every customer we serve.
Prior to joining CyberSheath, Tiffany has held multiple leadership roles in Customer Success, Professional Services, Implementation, and Project Management organizations at Fortune 15 companies to high growth startups where she led teams across diverse high performance teams and championed initiatives that strengthened customer success and service operations resulting in outstanding retention and revenue growth. Her prior experience includes Senior Customer Success Director at Kareo, an integrated medical SaaS platform purpose built to meet the unique needs of independent practices. Prior to Kareo, Tiffany managed a technical Service Delivery organization at McKesson, a Fortune 15 company, that included five lines of business totaling $60M+ in annual revenues. In addition, Tiffany led SunGard Availability’s Western Region and Latin America Managed Services and Business Continuity Recovery operations.
Tiffany has her B.S. in Business Administration from the University of Southern California with emphases in Information Technology and Strategy. She is also Lean Six Sigma certified.